5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to implement a method of verification and quality control to ensure that problems connected with the lack of performing these tasks don’t begin to happen.
In this article we will talk five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect warehouse security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look decent.
It is also your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to display whether the guard is a good match for your property is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a good deal about what to expect from this guard and it provides you an opportunity to request a different guard if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his delegated land is not quite as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double bank? (Double banks is the process of having a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to every one of these questions and be sure that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work at your property.
Guard supervision is among the main factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are in your property. These monitoring systems permit the security guard business to track the log and time the action of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a method of earning sure that each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.